Welcome to Bigiantech Gold.
These Terms of Service ("Agreement") constitute a legally binding contract between you ("Client", "User", or "Investor") and Bigiantech Gold ("Company", "we", "us", or "our"). This Agreement governs your access to and use of our trading platform, mobile applications, and the purchase, sale, and secure storage of physical precious metals. By opening an account or executing a transaction, you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms.
1. Nature of the Assets & Market Risk
Investing in physical precious metals (including but not limited to Gold, Silver, Platinum, and Palladium) involves a high degree of risk. The macroeconomic valuation of bullion is subject to continuous, real-time financial market fluctuations driven by global supply and demand, central bank policies, and geopolitical events. You acknowledge and accept that:
- The value of your physical assets may rise or fall significantly.
- Historical price performance is absolutely no guarantee of future results or yields.
- Bigiantech Gold operates strictly as an execution-only dealer and secure storage facilitator. We do not provide financial, investment, tax, or legal advice under any circumstances.
2. Account Registration & Compliance
To utilize our trading desk and vaulting services, you must register for an institutional or individual account. You agree to provide accurate, current, and complete information during registration. Furthermore, you agree to comply fully with our internal Know Your Customer (KYC) and Anti-Money Laundering (AML) protocols. We reserve the absolute right to suspend, restrict, or terminate any account that fails to provide satisfactory compliance documentation.
3. Order Execution & Binding Commitments
Due to the live, highly volatile nature of global bullion markets, the mechanism of purchasing assets through Bigiantech Gold is strict and final.
- Live Pricing: Prices displayed on our platform are tied directly to live global spot markets (e.g., LBMA, COMEX) and include our fabrication and operational premium.
- Binding Quotes: When you submit an order and a price is "locked in" by our trading desk, a legally binding contract is formed.
- No Cancellations: Once an order is executed and locked, it cannot be canceled, refunded, or modified due to subsequent market movements. You are legally obligated to fulfill the payment in full. Failure to settle a locked trade will result in market loss recovery fees and potential legal action.
4. Financial Settlement & Payment
All financial settlements must be executed via secure bank wire transfer (SEPA or SWIFT). We do not accept physical cash, third-party payments, or unregistered corporate accounts. Funds must originate from a bank account that exactly matches the verified legal name on your profile. Payments must be initiated within 24 hours of order confirmation.
5. Secure Vault Storage
Clients opting for "Vault Storage" enter into a specialized bailment agreement. Bigiantech Gold facilitates this storage via independent, world-class vaulting operators located in highly secure, free-trade zones.
- Direct Titled Ownership: You retain 100% direct, unencumbered legal ownership of your physical metals. They are stored off-balance-sheet.
- Insurance: All vaulted assets are fully insured by recognized third-party underwriters (e.g., Lloyd's of London) against all risks of physical loss or damage.
- Storage Fees: Annual or quarterly storage and insurance fees apply. Failure to pay storage fees may result in the liquidation of a portion of your assets to cover the outstanding balance.
6. Liquidation & Buyback Guarantee
We guarantee the liquidity of all assets held continuously within our professional secure storage network. Bigiantech Gold will buy back your vaulted metals at the prevailing live spot price, minus our standard liquidation commission (typically 1%).
Note: We reserve the right to refuse the buyback of metals that have been removed from our secure logistics chain (e.g., delivered to your home), as these assets must undergo rigorous, time-consuming re-assaying and authentication processes before they can re-enter the professional market.
7. Home Delivery & Transfer of Risk
If you request physical delivery of your assets to a private address, dispatch will occur only after full payment has cleared. All shipments are shipped discreetly and are fully insured by our underwriters while in transit. The transfer of risk and liability passes entirely to you the exact moment the package is signed for at the designated delivery address. You are solely responsible for any local import taxes, VAT, or customs duties applied by your jurisdiction.
8. Platform Security & User Responsibility
You are solely responsible for maintaining the confidentiality of your account credentials, passwords, and two-factor authentication (2FA) methods. Bigiantech Gold will never ask for your password. Any unauthorized transactions resulting from your failure to secure your credentials are your sole responsibility.
9. Taxes and Duties
You are solely responsible for determining any tax liabilities applicable to your transactions. While purchases of investment-grade gold may be tax-exempt in certain jurisdictions, silver, platinum, and palladium may be subject to Value Added Tax (VAT) or local sales taxes if you choose to take physical delivery outside of a Free-Trade Zone. Bigiantech Gold will not withhold or pay taxes on your behalf unless legally compelled to do so.
10. Termination of Service
We reserve the right to terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the platform will immediately cease. If you hold vaulted assets at the time of termination, you will be given 30 days to either liquidate your assets or arrange for physical delivery.
11. Force Majeure
Bigiantech Gold shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to: acts of God, global pandemics, systemic banking failures, suspension of global commodity markets, war, terrorism, or catastrophic failures of telecommunications infrastructure.
12. Governing Law & Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which Bigiantech Gold is headquartered, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved exclusively in the competent courts of that jurisdiction.