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🛒 Buying & Selling
How is the price of precious metals calculated?
The price you see is composed of two elements: the Live Spot Price (which fluctuates in real-time based on global markets like the LBMA and COMEX) and the Premium (which covers fabrication, assaying, and professional logistics). Our premiums are highly competitive and scale down for bulk institutional orders.
Can I sell my stored metals back to you?
Yes. We guarantee the buyback of any precious metals kept within our secure storage chain. Because the metals have never left professional logistics, they retain maximum resale value. We apply a flat 1% commission on the total resale amount, and funds are typically wired within 2 business days.
What payment methods do you accept?
For maximum security and compliance, our primary method of funding is via Bank Wire Transfer (SEPA or SWIFT). We also accept major credit/debit cards for smaller transactions. Your account must pass KYC verification before large wire transfers are cleared.
🏛️ Secure Vault Storage
Do I own the metals directly?
Yes, absolutely. This is our core pillar. Upon opening a storage account, a direct contract is signed with our independent vaulting partner, and a certificate of ownership is issued in your legal name, detailing exact serial numbers. The assets never touch our balance sheet.
Where are the vaults located?
We partner with Malca-Amit to offer highly secure storage entirely outside the banking system. Our vaults are located in free-trade zones in Zurich (Switzerland), Singapore, New York (USA), and Toronto (Canada).
Can I physically visit the vault to see my gold?
Yes. Because you are the direct legal owner, you have the right to visit the vault to inspect or physically withdraw your metals. We simply require 48 hours' advance notice to arrange security protocols and prepare a private viewing room for you.
📦 Shipping & Delivery
Is home delivery insured?
Yes. Every single package dispatched from our facilities is 100% fully insured by Lloyd's of London for its exact market value. The insurance covers the package entirely until the moment you physically sign for it at your destination.
How long does delivery take?
Once your payment clears and KYC is verified, dispatch typically takes 3 to 5 business days depending on the destination country. You will be provided with a secure tracking number the moment it leaves the vault.
Do I have to pay customs duties or taxes?
If you choose to store your metals in our Free-Trade Zone vaults, no duties or VAT apply. If you choose home delivery, you are responsible for any local import taxes or customs duties applied by your country's government. (Note: Investment-grade gold is tax-free in many jurisdictions, but silver often carries VAT).
Still have questions?
Our dedicated team of precious metals specialists is ready to assist you with your portfolio strategy.
Contact Support